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Return to shop1. What products does Bunnyay sell?
Bunnyay is an online fashion store offering casual apparel, including hoodies and t-shirts designed for everyday wear.
2. Where does Bunnyay ship?
We currently ship within the United States only, including:
- All 50 U.S. states
- Alaska and Hawaii
- U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands)
- APO/FPO military addresses
International shipping is not available at this time.
3. How long does shipping take?
Shipping timelines are estimated as follows:
- Handling time: 1 business day (Monday–Friday)
- Transit time: 4–11 business days
- Estimated total delivery time: 5–12 business days
Delivery times may vary due to external factors such as carrier delays, weather, or peak seasons.
4. What is the order cut-off time?
Orders placed before 7:00 PM (EST, New York time) are processed the same business day.
Orders placed after this time are processed on the next business day.
5. Can I cancel or change my order?
Yes, but only within a limited timeframe.
- You may request to cancel or change your order within 4 hours of purchase
- Requests must be submitted via email or the Contact Us page
Once processing has started, cancellations or changes cannot be guaranteed.
6. What payment methods do you accept?
Bunnyay only accepts the following payment methods:
- PayPal
- Venmo
We do not accept credit cards, debit cards, bank transfers, or cash on delivery.
7. Is my payment information secure?
Yes. All payments are processed securely through PayPal and Venmo.
Bunnyay does not store or have access to your payment details.
8. What is your return policy?
- Returns are accepted within 30 days from the delivery date
- Items must be unused, unworn, unwashed, and in original condition
- Proof of purchase is required
Please review our Return & Refund Policy for full details and conditions.
9. When will I receive my refund?
Once your returned item is received and inspected, approved refunds are processed within 7 business days.
Refunds are issued to the original payment method. Processing time may vary depending on your payment provider.
10. What if my item arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect:
- Contact us within 48 hours of delivery
- Provide clear photos showing the issue
We will review your request and offer an appropriate resolution in accordance with our policies.
11. What if my package is delayed or missing?
Shipping delays may occasionally occur due to carrier-related issues.
If your order appears significantly delayed, lost, or marked as delivered but not received, please contact our support team so we can assist you.
12. What happens if I enter the wrong shipping address?
Customers are responsible for providing accurate shipping information.
Bunnyay is not responsible for delays, losses, or failed deliveries caused by incorrect or incomplete addresses. Additional reshipment fees may apply.
13. Will my order arrive in multiple packages?
In some cases, orders containing multiple items may be shipped in separate packages.
If this occurs, you will receive tracking information for each shipment.
14. How can I contact customer support?
If you need assistance with your order or have questions, please contact us:
- Email: support@bunnyay.com
- Support Hours: Monday – Saturday (excluding public holidays)
Our team will respond as promptly as possible during business hours.
15. Where can I find your store policies?
You can review our policies on the following pages:
These pages provide full details regarding your rights and responsibilities when shopping with Bunnyay.