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Return to shopTo ensure a smooth shopping experience, bunnyay.com offers a brief but essential window for customers to correct or cancel an order To ensure fast and accurate order fulfillment, Bunnyay offers a limited window for customers to request order cancellations or changes after purchase. Because orders are processed quickly, all requests must follow the guidelines below.
Order Cancellation & Modification Overview
| Request Type | Allowed Timeframe | How to Submit | Status After Timeframe |
|---|---|---|---|
| Cancel entire order | Within 4 hours of purchase | Email or Contact Form | Not available once processing begins |
| Change product details (size, color, style, quantity) | Within 4 hours of purchase | Email or Contact Form | Not allowed after processing |
| Change shipping address | Within 4 hours of purchase | Email or Contact Form | Cannot be changed after shipment |
| Cancel after 4 hours | Not guaranteed | Email only | Order may already be processing or packed |
I. 4-Hour Adjustment Window
Customers are granted a 4-hour grace period immediately after placing an order. During this time, you may request:
- Full cancellation of the order
- Changes to product options (size, color, style)
- Quantity adjustments
- Updates to customer or shipping information
To submit a request within this window, please contact us via:
- Email: support@bunnyay.com
- Contact Us page: available on bunnyay.com
Requests are reviewed based on the timestamp of the email or form submission. Requests submitted after the 4-hour window cannot be guaranteed.
II. Requests After the Adjustment Period
Once the 4-hour window has passed, orders typically enter automated processing or packaging. At this stage:
- Order cancellations are no longer guaranteed
- Product changes cannot be made
- Shipping method changes are unavailable
- The order proceeds as originally placed and becomes fully chargeable
If an order has already shipped, delivery cannot be stopped or redirected by Bunnyay. Customers may refer to our Return & Refund Policy after delivery, if applicable.
III. Shipping Address Accuracy
Customers are responsible for ensuring that all shipping details entered at checkout are accurate and complete, including:
- Street address and house number
- Apartment or unit number (if applicable)
- City, state, and ZIP code
- Recipient name and contact information
Bunnyay is not responsible for delays, losses, or delivery issues caused by incorrect or incomplete addresses provided by the customer. Orders affected by address errors are not eligible for refunds. If a package is returned to us, reshipment fees may apply.
IV. Address Changes After Shipment
Once an order has been shipped or assigned a tracking number, Bunnyay is unable to modify the delivery address.
If a delivery change is required at this stage, customers must contact the shipping carrier directly. Any rerouting requests, approvals, or additional fees are subject to the carrier’s policies.
V. Customer Support
If you have questions or need assistance with an eligible request, our support team is available:
- Email: support@bunnyay.com
- Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday
Placing an order on bunnyay.com confirms that you have read and agreed to this policy.