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Return to shopTo ensure a smooth shopping experience, bunnyay.com offers a brief but essential window for customers to correct or cancel an order after purchase. Because many items enter processing quickly, all requests must follow the time guidelines listed below.
The table summarizes the main rules of our cancellation and modification process:
| Request Type | Allowed Timeframe | How to Submit | Status After Timeframe |
|---|---|---|---|
| Cancel Entire Order | Within 4 hours of purchase | Email or Contact Form | Not available once processing begins |
| Change Product Details (size, color, style, quantity) | Within 4 hours of purchase | Email or Contact Form | Not allowed after processing |
| Change Shipping Address | Within 4 hours of purchase | Email or Contact Form | Must contact carrier if already shipped |
| Cancel After 4 Hours | Not guaranteed | Email only | Order may already be in production/packing |
I. The 4-Hour Adjustment Window
bunnyay.com allows customers a 4-hour grace period immediately after placing an order. During this timeframe, you may request:
• Full cancellation of the order
• Changes in product options
• Adjustments to item quantity
• Updates to customer or shipping information
To initiate any request within this period, please contact support using one of these methods:
• Emailing support@bunnyay.com
• Sending a message through the Contact Us page on bunnyay.com
Your request will be validated according to the timestamp of your email or form submission. Requests must be initiated before the 4-hour window ends.
II. When the Adjustment Period Has Passed
After the 4-hour window closes, orders typically enter an automated production or packaging stage. At that point:
• Cancellations can no longer be guaranteed.
• Product changes (size, style, color, quantity) cannot be made.
• Shipping method adjustments are unavailable.
• The order becomes fully chargeable and proceeds as placed.
If your request is received after processing has started or after the order has already shipped, the delivery cannot be interrupted. Should you still wish to return an item once delivered, standard return rules and any applicable costs will apply.
III. Responsibility for Shipping Address Accuracy
Customers must ensure that all shipping details entered at checkout are complete and accurate. Please verify:
• House and street number
• Apartment or suite number, if applicable
• City, state, and ZIP code
• Recipient name and contact information
If an incorrect address causes a delivery failure:
• HYDE GINGER DAWSON FUNY LLC is not responsible for delays, losses, or returned packages resulting from customer-side input errors.
• No refunds can be issued for packages lost due to an incorrect address.
• If the package is returned to our facility, the customer is responsible for all reshipment fees.
IV. Changing the Address After Shipment
Once an order has been shipped or assigned a tracking number, bunnyay.com cannot modify the delivery address.
If a reroute is necessary at that stage, the customer must contact the carrier directly. Any adjustments, approvals, or additional charges will depend on the carrier’s policies.
V. Customer Support & Assistance
If you have questions or need to submit an eligible request within the allowed timeframe, our support team is available to help.
• Email: support@bunnyay.com
• Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday
Placing an order on bunnyay.com confirms your understanding and acceptance of this policy. Your cooperation helps us maintain fast, efficient, and reliable order fulfillment.