Return and Refund Policy

Return & Refund Policy

At Bunnyay, we aim to provide a clear, fair, and transparent return and refund process for all customers. Please read the information below carefully before submitting a return or refund request.

Return Period (30 Days)
Customers may request a return within 30 days from the date the order is delivered, based on the carrier’s tracking confirmation.
To be eligible for a return:

• Items must be unused, unworn, unwashed, and in their original condition

• Items must be returned in their original packaging, including tags if applicable

• Proof of purchase (order number or confirmation email) is required

Requests submitted after the 30-day return window may not be accepted.

Non-Returnable Items
Returns may be declined if items:

• Show signs of wear, washing, damage, or alteration

• Are returned without original packaging or proof of purchase

• Do not meet the stated return conditions

We reserve the right to refuse returns that do not comply with this policy.

Refund Processing Time (7 Days)
Once your return is received and inspected, approved refunds are processed within 7 business days.
Refunds are issued to the original payment method used at checkout.
Please note that additional processing time may be required by your bank or payment provider before the refund appears in your account.

Original shipping fees, if applicable, are non-refundable, unless otherwise required by law or in cases of verified fulfillment errors.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Customers must provide clear photos showing the issue and the product packaging.
After review, we will determine an appropriate resolution, which may include a replacement, store credit, or a refund, depending on the situation.

Return Shipping Responsibility

• Customers are responsible for return shipping costs unless the return is due to a confirmed defect or fulfillment error on our part

• Shipping costs are non-refundable unless otherwise stated

We recommend using a trackable shipping service for returns, as Bunnyay is not responsible for items lost during return transit.

Refund Delays or Missing Refunds
If you have not received your refund after the stated processing period:

• Please first check with your payment provider or bank

• Then contact our support team for assistance

Refund timing may vary depending on the payment method and financial institution.

Contact & Customer Support
To initiate a return or request a refund, please contact us through:

• Our website: https://bunnyay.com

• The Contact page or support email listed on our website

Support hours: Monday–Saturday (excluding public holidays).
Our team will respond as promptly as possible during business hours.